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> Use this file to discover available pages before exploring further.
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# Bank sync issues

Bank transactions not coming in (anymore)? First check the status under **Settings** > **Bank connections**.

## Status and fix

- **Access expired** or **Reconnect required** – Your permission at the bank has expired. Click **Renew access** and give permission again at your bank.
- **Authorization pending** – You didn't finish giving permission at your bank. Start again with **Connect bank**.
- **The last bank sync failed.** – Open **Connection options** (…) and choose **Sync Transactions**.
- **Some transactions need review** – These transactions couldn't be processed automatically or may be duplicates. Your accountant will review them.

## Missing transactions?

1. Check under **Change years** that the right year is ticked. Transactions outside the selected years are skipped.
2. Banks usually provide only one to two years of history. Import older transactions with a bank statement (see "Import a bank statement").
3. Sync again with **Sync Transactions**.

## Good to know

- Disconnecting stops automatic syncing; transactions already imported stay.
- You always give permission at your own bank. Booko support will never ask for your bank password, login codes, IBAN or BSN in chat.

## Still stuck?

Sync keeps failing, you get an error when connecting (such as **Failed to connect bank account.**), or balances look wrong? A colleague will take a look: ask for a colleague in the chat and name your bank and the message you see.