> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.booko.nl/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Login problems and forgotten password

Can't sign in? It's usually quick to fix.

## Forgotten password

1. Go to the sign-in screen and enter your **Email**.
2. Click **Email me a magic link**. You'll receive an email with a sign-in link (see "Magic link not arriving" if it doesn't show up).
3. Click **Sign in** in the email. You're now signed in without a password.

Want to set a new password but don't know your current one? There's no "forgot password" button in the app. Ask for a colleague in the chat; they can send you an email to set a new password. That link takes you to **Create your password**.

## Other causes

- **Wrong email address**: use the address you signed up or were invited with. Signed up with Google? Use **Continue with Google**.
- **Signed out automatically**: after 30 minutes without activity you're signed out. Just sign in again.
- **Asked for a verification code**: you have two-step verification on. Enter the latest 6-digit code from your authenticator app.
- **You are still signed in**: opening a sign-in link for another account? Sign out first, then open the link again.
- **Invitation expired**: ask your accountant or firm owner for a new invitation.

## Security

Booko support will never ask for your password, magic link, verification code or login codes in chat. Don't share them with anyone, including someone claiming to be from Booko.

## Still stuck?

Ask for a colleague in the chat if you no longer have access to your email address, lost your authenticator app, or still can't sign in after these steps.