> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.booko.nl/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Answer requests from your accountant

Is your accountant missing a receipt, an invoice or an answer? They send you a request in Booko. You get a notification and see the request on your **Overview**.

## Steps

1. Go to **Overview**.
2. **Requests from your accountant** lists the open requests, who sent them and any due date (**Due [date]**).
3. Click **Reply** on a request.
4. Write a short answer under **Message**.
5. Under **File**, add the requested document with **Choose file**. Allowed: PDF, image, Word, Excel or text, up to 20 MB.
6. Click **Send reply**. You'll see **Your reply was sent**.

## Good to know

- **About: [...]** on a request means it's about a specific invoice or transaction.
- Files you send this way are added to your administration's documents so your accountant can process them.
- Never include passwords or login codes in a message. Booko support will never ask for them in chat either.

## Still stuck?

- **Your reply could not be sent**? Check the file size (max. 20 MB) and type, then try again.
- **Requests could not be loaded**? Click **Retry**.
- Not sure what your accountant means? Ask via **Messages**. If it keeps failing technically, ask for a colleague in the chat.