Answer requests from your accountant

Is your accountant missing a receipt, an invoice or an answer? They send you a request in Booko. You get a notification and see the request on your Overview.


Steps


  1. Go to Overview.
  2. Requests from your accountant lists the open requests, who sent them and any due date (Due [date]).
  3. Click Reply on a request.
  4. Write a short answer under Message.
  5. Under File, add the requested document with Choose file. Allowed: PDF, image, Word, Excel or text, up to 20 MB.
  6. Click Send reply. You'll see Your reply was sent.


Good to know


  • About: [...] on a request means it's about a specific invoice or transaction.
  • Files you send this way are added to your administration's documents so your accountant can process them.
  • Never include passwords or login codes in a message. Booko support will never ask for them in chat either.


Still stuck?


  • Your reply could not be sent? Check the file size (max. 20 MB) and type, then try again.
  • Requests could not be loaded? Click Retry.
  • Not sure what your accountant means? Ask via Messages. If it keeps failing technically, ask for a colleague in the chat.

Updated on: 28/09/2026

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