Bank sync issues

Bank transactions not coming in (anymore)? First check the status under Settings > Bank connections.

Status and fix

• Access expired or Reconnect required – Your permission at the bank has expired. Click Renew access and give permission again at your bank.
• Authorization pending – You didn't finish giving permission at your bank. Start again with Connect bank.
• The last bank sync failed. – Open Connection options (…) and choose Sync Transactions.
• Some transactions need review – These transactions couldn't be processed automatically or may be duplicates. Your accountant will review them.

Missing transactions?

1. Check under Change years that the right year is ticked. Transactions outside the selected years are skipped.
2. Banks usually provide only one to two years of history. Import older transactions with a bank statement (see "Import a bank statement").
3. Sync again with Sync Transactions.

Good to know

• Disconnecting stops automatic syncing; transactions already imported stay.
• You always give permission at your own bank. Booko support will never ask for your bank password, login codes, IBAN or BSN in chat.

Still stuck?

Sync keeps failing, you get an error when connecting (such as Failed to connect bank account.), or balances look wrong? A colleague will take a look: ask for a colleague in the chat and name your bank and the message you see.

Updated on: 28/09/2026