Login problems and forgotten password

Can't sign in? It's usually quick to fix.

Forgotten password

1. Go to the sign-in screen and enter your Email.
2. Click Email me a magic link. You'll receive an email with a sign-in link (see "Magic link not arriving" if it doesn't show up).
3. Click Sign in in the email. You're now signed in without a password.

Want to set a new password but don't know your current one? There's no "forgot password" button in the app. Ask for a colleague in the chat; they can send you an email to set a new password. That link takes you to Create your password.

Other causes

• Wrong email address: use the address you signed up or were invited with. Signed up with Google? Use Continue with Google.
• Signed out automatically: after 30 minutes without activity you're signed out. Just sign in again.
• Asked for a verification code: you have two-step verification on. Enter the latest 6-digit code from your authenticator app.
• You are still signed in: opening a sign-in link for another account? Sign out first, then open the link again.
• Invitation expired: ask your accountant or firm owner for a new invitation.

Security

Booko support will never ask for your password, magic link, verification code or login codes in chat. Don't share them with anyone, including someone claiming to be from Booko.

Still stuck?

Ask for a colleague in the chat if you no longer have access to your email address, lost your authenticator app, or still can't sign in after these steps.

Updated on: 28/09/2026